Unrecorded attendance and scattered paper procedures
An integrated enterprise system for attendance, shifts, leave and visits, connected to fingerprint devices and serving several management levels with precise permissions.
Scattered content and services that are hard to reach
We rebuilt the portal of a government regulatory entity as one experience that brings together services, news, events and open data, with a control panel that lets the entity’s team manage all content without relying on a technical team.
Government regulatory entity
+20Control panel modules
2Display modes (light and dark)
+150Designed screens
The problem
Beneficiaries struggled to reach services, requirements and regulations, and every content update needed technical help.
What we did
We designed a complete portal with more than 40 public pages and a control panel covering content, services, recruitment, surveys and open data.
The result
A clearer digital experience for beneficiaries, full independence for the entity’s team in managing content, and ongoing measurement of visitor satisfaction.
02Challenge: a lot of information and an unorganised experience
The entity offers many licensing services, detailed regulations and regular news and events. The information had to be reorganised and presented clearly, in line with government website standards, with flexible management tools.
Before the project
- Service requirements, fees and application steps were hard to find.
- Updating content, news and events depended on the technical team.
- No tools to measure visitor satisfaction or rate page content.
03A complete portal and a full control panel
A public portal and a complete management experience, focused on clear services, open data and measuring beneficiary satisfaction.
E-services directory
A page for each service with its description, requirements, steps, duration, fees, service and payment channels and rating, plus related services.
Media centre & events
News, photo and video galleries, an interactive events calendar, embedded live streaming and a newsletter.
Open data & regulations
An open data library, reports, a data-use policy and a data request form, with pages for regulations, forms and declarations.
Control panel & satisfaction
Full management of content, services, jobs, users, surveys and email templates, with a content rating and reasons on every page.
Also included
- Recruitment: vacancies, applications and CV intake
- Surveys (finished, not started, email templates)
- Reporting violations
- Account types and the services available to each
- Site-wide search
- FAQs, contact us and a sorted message inbox
- Terms, privacy and about pages
- Home page, navigation and social link settings
- Page content reviewers list
- Open data requests (for the assigned employee)
- Digital seal, a beta version and a maintenance page
- A special look for national occasions
- Admin sign-in with a one-time code (OTP)
Delivery phases
- 01Content analysis and information architecture
- 02Interface design (light and dark) and identity
- 03Building the portal and control panel
- 04Content migration and testing
- 05Launch and continuous improvement
04How does the system fit together?
Public portal (web and responsive mobile)
Control panel
Email notification templates
Content APIs
Users, roles and OTP
Content management
Services directory
Open data
Surveys and ratings
Streaming and video platforms
Technologies and environment
05A clearer experience and independent content management
The new portal made services and requirements easier to reach and let the entity update its own content.
We measure success through visitor satisfaction, publishing speed and data availability.
| Measure | How we measure |
|---|---|
| Visitor satisfaction with content | “Was this content helpful?” ratings on pages |
| Time to publish news or an event | From preparing the content to it appearing on the portal |
| Available datasets | Number of files in the open data library |
Services
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Tell us what you need to get done
Share your project details and our team will reply within one working day to discuss your needs and the right solutions.
What happens next
- We review your request and match it to the right specialist.
- We get back to you within one working day.
- We agree the next step together: a meeting or a demo.