Unrecorded attendance and scattered paper procedures
An integrated enterprise system for attendance, shifts, leave and visits, connected to fingerprint devices and serving several management levels with precise permissions.
Scattered risks and slow responses
We built a flexible platform for managing and mitigating risk. Organisations in sectors such as energy, manufacturing, healthcare and logistics use it to spot risks and incidents, rate them, assign treatment plans and follow every action to closure from one place.
Multi-industry enterprise
2Connected platforms (internal teams and partners)
10User roles
+60Designed screens
The problem
Risks and incidents were reported by email, phone and spreadsheets, so nobody had one view of exposure, and urgent cases waited for manual follow-up.
What we did
We built two connected platforms: one for internal teams to assess risks and run escalation paths, and a portal for partners and contractors to report incidents and receive instructions.
The result
One recorded path from the first report to closure, with a live view of open risks, their severity and the actions behind them.
02Challenge: risks from many sources and decisions that cannot wait
Operations across sites, teams and partners produce risks and incidents of very different weight. The organisation needed to capture them in one format, rate them consistently, involve the right people quickly and keep a full record of every decision.
Before the project
- Reports arrived through many channels and were hard to compare.
- No shared scale for likelihood and impact, so priorities were set case by case.
- Treatment actions were tracked by hand, with no clear owner or due date.
03One platform, from report to resolution
A system that covers the full life of a risk or incident, with consistent scoring, clear ownership and secure approvals for critical decisions.
Risk & incident register
Logging each case with its category, location on the map, attachments and an update timeline, with advanced filtering by site, status and severity.
Assessment & treatment plans
A likelihood-and-impact matrix that scores every risk, and treatment plans with owners, due dates and progress tracking.
Escalation & approvals
Multi-level escalation for high-severity cases, with one-time code (OTP) confirmation for critical decisions and protection against duplicate or conflicting actions.
Indicators dashboard & reports
Live indicators of open and closed cases, a risk heat map by site, average closing time and Excel exports.
Also included
- Partner and contractor portal to report incidents and receive instructions
- Requests for information between teams, with tracked replies
- Configurable categories, statuses, sites and report channels
- Roles, permissions and the actions available to each role
- Full audit trail of every change and decision
- Live notifications by email and in the platform
- Announcements, shared files and a contacts directory
- Single sign-on with OTP verification
Delivery phases
- 01Mapping risk processes and roles
- 02Designing scoring, escalation and interfaces
- 03Building both platforms and integration
- 04Security and scenario testing
- 05Launch, training and operation
04How does the system fit together?
Internal platform
Partner and contractor portal
Email and in-app notifications
Workflow and escalation engine
Single sign-on · OTP · role permissions
Risk and incident register
Maps and locations
Reporting and analytics
Notifications
Contacts directory
Technologies and environment
05A clearer view of risk and faster responses
The platform gave the organisation one consistent way to report, rate and treat risks, and shortened the time from a report to the first action.
We measure success through response time, treatment plans closed on time and the share of risks reviewed on schedule.
| Measure | How we measure |
|---|---|
| Time to first action | From logging a case to the first recorded action |
| Treatment plans closed on time | Plans closed by their due date ÷ all plans due |
| Risks reviewed on schedule | Risks reviewed in their cycle ÷ open risks |
Services
Related projects
Scattered content and services that are hard to reach
A modern government portal in light and dark modes, with a full control panel for content, services and open data, aligned with government website standards.
Tell us what you need to get done
Share your project details and our team will reply within one working day to discuss your needs and the right solutions.
What happens next
- We review your request and match it to the right specialist.
- We get back to you within one working day.
- We agree the next step together: a meeting or a demo.